Delivery & Pick-Up Policy

Our delivery and setup service includes the assembly, placement of furniture and removal of all packaging materials for products purchased from Orangeville Furniture. Unfortunately, we are unable to move or remove existing furniture, or mount artwork or mirrors. The following is an outline of our delivery terms and expectations, please read carefully so that you may be fully prepared for your furniture:

Measure:

Please measure before placing your order with us. Be sure to measure all doorways, hallways and stairways as it is your responsibility to make sure that the items will fit. If items do NOT fit into your home, we will not refund delivery charges and the items are bound by each item’s specific return policy: all custom and special orders are final sale. There is a 10% restocking fee on all in-stock orders, the balance being store credit. If there are any obstacles (hand rails, door trim, artwork, etc.)  that could be in the way, please remove them before your scheduled delivery. Please review our Measure First! guide if you need any assistance.

Scheduling a delivery:

Our staff will give you a call once your items are here and inspected. We try our best to set up specific delivery times, but please understand that the scheduled time is flexible and our delivery staff could be up to 30 minutes before or after. If our delivery staff arrive for your delivery and find that nobody is home, they will attempt to contact you by phone. If they are unable to make contact, a new delivery must be set up, and a second delivery charged.

During your delivery:

Due to the layout of different homes and the weight or awkwardness of some products, we cannot be responsible for scratches or dents to floors, walls, doors or stairway banisters, or dirt and stains resulting from delivery personnel wearing boots within your home.   If you would prefer, we can unwrap and leave your furniture at the entrance of your home or garage.

Payment on Delivery:

For your safety, Orangeville Furniture does NOT keep credit card numbers on file. Our delivery staff will bring a wireless unit which can be used with VISA, MasterCard, or debit, as long as the cardholder is present. If the cardholder is not going to be present, please come into the store to pay the balance before the day of delivery.

Inspecting your furniture:

We have a rigorous inspection policy.  First, our team thoroughly inspects every product upon arrival at our store.  At point of delivery you (or the person you have deemed responsible as your designate) will be asked to inspect the merchandise and sign stating that there are no damages or manufacturer defects.

We require all customers receiving deliveries to acknowledge that they have read and agree to these terms. Please see our website closer to your delivery date to ensure a seamless delivery.